Thank you for booking with journey.lk. We value your satisfaction and strive to provide you with the best travel experience possible. If your travel plans change, we are here to help clarify your options regarding cancellations and refunds.
Cancellations by the Customer We accept booking cancellations made up to 14 days prior to the scheduled tour or itinerary start date. To be eligible for a refund, you must submit a formal cancellation request via email to info@journey.lk containing your booking reference number.
Refunds Once we receive your cancellation request, we will notify you of the status of your refund. If your cancellation falls within the approved 14-day timeframe, we will initiate a refund to your original method of payment. Please allow up to 14 business days for the credit to appear in your account, depending on your card issuer’s policies. Please note that the refund amount will exclude any initial non-refundable deposits or banking fees incurred during the transaction.
Non-Refundable Items Certain travel services and items are strictly non-refundable. These include:
- Customized itinerary planning fees.
- Third-party tickets (e.g., train tickets, national park entrance fees, flight tickets, or special event passes) purchased on your behalf.
- Last-minute cancellations made less than 48 hours before the tour start time.
- “No-shows” on the day of the scheduled tour.
Changes to Itinerary If you would like to change your travel dates or modify your itinerary rather than cancel, please contact our support team at info@journey.lk or call us at +9478 566 8771 at least 7 days prior to your trip. We will do our best to accommodate your request, subject to the availability of our local partners and accommodations.